Listener support

Set the mood. We’ll help with the rest.

Learn how Lamplit Music works, find ideas for your next listening session, and solve common playback problems.

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The essentials

How to use Lamplit Music

1

Find your sound

Browse Playlists for ready-made moods, explore Bands, or use Find Songs in your member dashboard to filter by song style and mood.

2

Start listening

Select a song or collection, then use the player at the bottom of every page. Play, pause, skip, seek, adjust volume, or choose repeat-one and repeat-all.

3

Make it yours

Sign in to like songs, save favorites, build playlists, revisit recently played music, and choose comfortable viewing options.

A soundtrack for the moment

Ways to listen

While you work

Choose an understated collection, lower the volume, and let repeat-all keep the room moving without interrupting your focus.

At your business

Create a consistent atmosphere in your café, studio, office, lobby, or shop. Start a collection before opening and keep the player running from a dedicated device.

Make sure your use complies with the music-licensing rules that apply to your business and location.

For dinner or guests

Pick a mood before people arrive, use a longer playlist, and set a comfortable volume so conversation stays at the center of the evening.

To reset the room

Try a different band or song style when the energy changes. Your last three played songs stay close by in Recently Played.

Choose your experience

Membership plan features

Your current plan is highlighted after we check your sign-in.

Visitor

Guest

Explore before creating an account.

  • Browse public playlists, collections, and bands
  • Listen for up to 2 hours in a rolling 24-hour period
  • Use the persistent player and Recently Played

Free account

Member

Save your taste and shape your experience.

  • Everything available to guests
  • Listen for up to 9 hours in a rolling 24-hour period
  • Like and dislike songs, save favorites, and create playlists
  • Open member song details and manage your profile
  • Rotating image backgrounds and viewing preferences
  • Signed-in listener Help Form

Full access

Subscriber

Support always ad-free music and keep it flowing without limits.

  • Everything available to members
  • Unlimited, ad-free listening
  • Access all member and subscriber collections
  • Save collections and open ranked popularity lists
  • Optional ambient video backgrounds
  • Signed-in listener Help Form

Quick fixes

Troubleshoot common issues

A song will not play

Confirm your device is online, press Play once, and check both the site volume and your device volume. Some browsers require a tap or click before allowing audio. If you reached your plan’s rolling listening allowance, the player will show when access resets.

The player has no sound

Use the note button to unmute, raise the player’s volume slider, and check whether your browser tab, device, headphones, Bluetooth speaker, or sound system is muted or connected somewhere unexpected.

My favorites, likes, or playlists are missing

Confirm you are signed in to the same account you used before. Refresh the page after signing in. Favorites and playlists are account-specific and are not saved for guests.

I cannot open a collection or feature

Some collections and features require subscriber access. Check the plan label at the top of this page and compare it with the plan table. If the status looks wrong, sign out, sign back in, and refresh.

The page or background is moving too much

Members can open My Dashboard, choose Account, and turn on Reduce motion. You can also select a static background, larger text, or high contrast.

The site looks outdated or behaves strangely

Refresh the page, close and reopen the tab, or try a private window. If that works, clear cached site data for Lamplit Music and sign in again.

Still need a hand?

Get listener help

For better service, please log in or create an account to use the listener Help Form.

You can also contact us directly for general support.